1. Deposit and Booking Confirmation

A deposit is required to confirm any tour.

A booking is not considered confirmed, and the selected date is not reserved, until the required deposit has been received.

The required deposit depends on the type of tour:

Group ABCD

From PHP 350 per booking.

Private ABCD

30–50% of the tour price.

Group Sunset Tours

PHP 1,000 per guest.

Group Expeditions — 3 Days / 2 Nights

From PHP 6,000 per guest.

Group Expeditions — 4 or 5 Days

From PHP 13,000 to PHP 30,000 per guest, depending on the tour date and selected tour.

Private Expeditions

30–45% of the total tour price, depending on the specific tour and date.

The exact required deposit is stated at the time of booking and in the booking confirmation.
 

2. Booking Fee

The Booking Fee is part of the deposit.

It is not charged on top of the deposit and is included in its total amount.

The Booking Fee covers expenses related to processing and confirming the booking, reserving the date, guest coordination, and arranging the necessary operational resources.

The Booking Fee depends on the type of tour:

Group Expeditions

PHP 2,000 per guest.

Group ABCD

PHP 350 per booking.

Private ABCD and Private Sunset Tours

PHP 2,000 per booking.

Private Expeditions

10% of the total tour price.

The Booking Fee is non-refundable, except where otherwise expressly provided in this policy.
 

3. Online Payment Processing Fee

A 6% online payment processing fee is charged when payment is made through an online payment system.

This fee:

• is not included in the tour price;

• is not included in the deposit;

• is not part of the Booking Fee;

• is charged separately.

The online payment processing fee is not refundable by Sea Quest, as it is charged directly by the payment provider.

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4. Cancellation by the Guest

Once the deposit has been received and the booking has been confirmed, the selected date is reserved for the guest.

Cancellation more than 30 days before the tour

If the guest cancels a confirmed booking more than 30 days before the tour date, Sea Quest will provide a refund of the deposit less the Booking Fee.

In other words:

Refund = Paid Deposit − Booking Fee

The Booking Fee remains non-refundable.

Cancellation 30 days or less before the tour

If the guest cancels a confirmed booking 30 days or less before the tour date, no monetary refund will be provided.

In this case:

• the Booking Fee is non-refundable;

• the remaining part of the deposit is also not refundable in cash;

• at its discretion, Sea Quest may offer the remaining part of the deposit as a voucher.

A voucher is not an automatic entitlement. It is a flexible goodwill option that Sea Quest may offer to guests based on individual circumstances and feedback from our travelers.

Because confirmed dates may be fully booked, Sea Quest reserves capacity and may decline other booking requests for those dates. The voucher option is intended to provide additional flexibility while allowing us to maintain an organized booking system and protect confirmed reservations.

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5. Changing the Tour Date

If a guest wishes to change the date of an already confirmed tour, they may request a date change.

A date change is possible only:

• subject to availability;

• subject to Sea Quest's operational capacity;

• with the company's approval.

A regular date change is not considered a cancellation of the booking.

For a date change requested by the guest, a new additional Booking Fee is charged in accordance with the applicable tour type:

• Group Expeditions: PHP 2,000 per guest;

• Group ABCD: PHP 350 per booking;

• Private ABCD and Private Sunset Tours: PHP 2,000 per booking;

• Private Expeditions: 10% of the total tour price.

The original Booking Fee is not transferred to the new date and is not credited toward the new Booking Fee.

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6. Rebooking to a Different Tour

In exceptional cases, Sea Quest may allow a guest to change the originally booked tour to a different tour or product type.

Such a change:

• is subject to availability;

• requires approval by Sea Quest;

• is not an automatic right of the guest;

• is treated as a new booking.

The original Booking Fee is forfeited and cannot be transferred to the new tour.

A new Booking Fee applicable to the new tour must be paid.

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7. Rescheduling Due to Philippine Coast Guard Restrictions

Sea Quest operates on the sea, so tours are subject to weather conditions, sea conditions, and directives from the Philippine Coast Guard.

If the Philippine Coast Guard prohibits sea travel on the day of the tour, this is not considered a cancellation of the tour.

Sea Quest will first reschedule the tour to the following day.

If the guest accepts the new date

The tour is rescheduled to the following day.

No additional Booking Fee is charged.

If the guest cannot or does not want to wait

If the guest declines the proposed rescheduling, this is considered a cancellation by the guest.

Without Deposit Protection:

• the Booking Fee is not refundable;

• the deposit is not refunded in cash;

• at its discretion, Sea Quest may provide the remaining part of the deposit as a voucher.

If the guest has purchased Deposit Protection, they may decline to wait and receive a cash refund of the deposit less the original Booking Fee.

The cost of Deposit Protection is not refundable.

If the tour cannot operate the following day

Sea Quest will reschedule the tour for one additional day.

Therefore, the standard waiting period in the event of a Philippine Coast Guard restriction is two following days.

If the tour cannot be operated during these two following days, the guest receives a cash refund of the deposit less the original Booking Fee, regardless of whether Deposit Protection was purchased.

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8. Technical Breakdown

If the assigned boat cannot depart due to a technical breakdown, Sea Quest will first reschedule the tour to the following day.

If the guest accepts the new date

The tour is rescheduled to the following day.

No additional Booking Fee is charged.

If the guest cannot or does not want to wait

If the guest declines the proposed rescheduling, this is considered a cancellation by the guest.

Without Deposit Protection:

• the Booking Fee is not refundable;

• the deposit is not refunded in cash;

• at its discretion, Sea Quest may provide the remaining part of the deposit as a voucher.

If the guest has purchased Deposit Protection, they may decline to wait and receive a cash refund of the deposit less the original Booking Fee.

The cost of Deposit Protection is not refundable.

If the tour cannot operate the following day

If the technical breakdown prevents the tour from operating on the following day, the guest receives a cash refund of the deposit less the original Booking Fee, regardless of whether Deposit Protection was purchased.

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9. Deposit Protection

Deposit Protection is an optional additional service that allows guests not to wait through the standard rescheduling period if the tour temporarily cannot operate due to Philippine Coast Guard restrictions or a technical breakdown.

The cost of Deposit Protection is equal to the applicable Booking Fee:

• Group Expeditions: PHP 2,000 per guest;

• Group ABCD: PHP 350 per booking;

• Private ABCD and Private Sunset Tours: PHP 2,000 per booking;

• Private Expeditions: 10% of the total tour price.

Deposit Protection is paid in addition to the deposit.

If Deposit Protection is purchased

If, on the day of the tour:

• the Philippine Coast Guard prohibits sea travel; or

• the assigned boat cannot depart due to a technical breakdown,

the guest may choose not to wait for the alternative date.

In this case, the guest receives:

Cash refund of the deposit − original Booking Fee.

The cost of Deposit Protection is not refundable.

If Deposit Protection is not purchased

The guest is expected to wait through the applicable rescheduling period.

If the guest does not want to wait and independently chooses to cancel the tour, this is considered a cancellation by the guest.

In this case, no monetary refund is provided. However, at its discretion, Sea Quest may offer a voucher for the remaining part of the deposit.

When Deposit Protection is no longer required

If the full applicable rescheduling period has been exhausted, a refund is provided regardless of whether Deposit Protection was purchased:

• for Coast Guard restrictions — if the tour cannot operate during the two following days;

• for a technical breakdown — if the tour cannot operate on the following day.

In both cases:

Refund = Deposit − Original Booking Fee

Therefore, Deposit Protection gives guests the option to receive their refund earlier, without waiting until the end of the applicable rescheduling period.

 

10. Cancellation by Sea Quest

If Sea Quest independently decides to cancel a confirmed tour for reasons related to an internal management or operational decision, and the situation is not simply a rescheduling caused by Coast Guard restrictions or a technical breakdown, Sea Quest will provide:

a full refund of all amounts paid, including the Booking Fee.

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11. Our Recommendation When Planning Your Trip

Sea Quest operates on the sea, so the operation of water-based tours depends not only on our schedule, but also on:

• weather conditions;

• sea conditions;

• Philippine Coast Guard directives;

• technical circumstances;

• other conditions affecting the safety of operating at sea.

For this reason, when booking a multi-day tour or Expedition, we recommend leaving a small amount of flexibility in your travel schedule in case the tour needs to be rescheduled.

If you have fixed travel dates and cannot accommodate a possible delay, we recommend purchasing Deposit Protection at the time of booking.

This is especially important if you have flights, other tours, transfers, or other activities with fixed dates scheduled after your Sea Quest tour.

 

12. Expeditions El Nido ↔ Coron

El Nido–Coron and Coron–El Nido Expeditions operate on a flexible route.

The route may change depending on:

• weather conditions;

• sea conditions;

• tides and currents;

• travel time between locations;

• safety requirements;

• Philippine Coast Guard directives;

• local regulations;

• operational conditions.

Guest safety always takes priority over any previously published itinerary.

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13. Islands, Beaches, Stops and Campsites

Specific islands, beaches, lagoons, snorkeling locations, caves, campsites, and other stops are not guaranteed.

The itinerary may be changed due to weather, sea conditions, safety considerations, regulatory requirements, or operational circumstances.

The absence of a specific location from the itinerary is not grounds for a refund.

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14. Boats, Campsites and Photos

A specific boat, campsite, accommodation, or other location shown in photographs, on the website, on social media, or in promotional materials is not guaranteed, unless it is specifically stated in the booking confirmation.

Photographs are illustrative and are intended to show the general format, atmosphere, and character of the tour.

Sea Quest may replace a boat, campsite, accommodation, or other location with a suitable alternative based on safety, availability, and operational conditions.

Replacement of a specific boat, campsite, or other location with a suitable alternative is not grounds for a refund.

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15. Vouchers

If Sea Quest provides a voucher:

• the voucher is valid for 1 year from the date of issue;

• it may be transferred to another person;

• it may be used for another Sea Quest tour, subject to availability;

• if the new tour costs more than the voucher value, the guest pays the difference;

• the voucher cannot be exchanged for cash.

Vouchers are offered by Sea Quest as an additional flexibility option for our travelers, based on guest feedback and our desire to provide a practical alternative in situations where a cash refund is not available under the standard cancellation terms.

Because confirmed tour dates may be fully booked, Sea Quest reserves capacity specifically for confirmed guests and may decline other booking requests for those dates. The voucher option allows us to provide additional flexibility to our guests while maintaining a fair and organized booking system.

 

16. Acceptance of the Policy

By paying the deposit, the guest confirms that they:

• have read and understood this policy;

• understand that the tour is not considered confirmed without the required deposit;

• understand the amount and conditions of the Booking Fee;

• understand that the Booking Fee is part of the deposit;

• understand that the Booking Fee is non-refundable except where expressly provided in this policy;

• understand the rules for date changes and rebooking;

• understand that rescheduling due to Philippine Coast Guard restrictions or a technical breakdown within the applicable rescheduling period is not considered a cancellation of the tour;

• understand the conditions of Deposit Protection;

• understand the flexible nature of the El Nido ↔ Coron Expedition itinerary;

• understand that specific boats, islands, campsites, and other elements shown in promotional materials are not guaranteed.